Billing and Subscriptions
International checkout prices are in US dollars (USD). The selected plan and checkout show the current price, billing period, and entitlements. This guide does not set plan prices, credits, interview allowances, or storage limits.
Membership versus sample purchases
| Purchase | Billing behavior |
|---|---|
| Creem membership subscription | Renews according to the selected product and billing period shown at checkout. |
| Sample procurement | One-time Creem payment for the sample order; it is not a recurring membership subscription. |
| Apple App Store subscription | Managed through the Apple account used for the purchase. Review Apple’s purchase confirmation for the charged currency and amount. |
International sample recruitment uses Prolific and starts after successful payment and provider launch. See Sample Pricing and Payments before purchasing samples.
Manage a Creem subscription
Sign in to the WeJot account used for the purchase and open Account → Manage Creem billing. The entry appears when that account has a linked Creem billing account. The portal provides available billing documents, payment-method management, and subscription cancellation controls.
If the entry is missing or the portal is unavailable, contact support with the order number. Do not create a second subscription to manage an existing one. Plan changes must use a supported WeJot flow; a payment for an unrelated product is not a supported upgrade.
Renewal and cancellation
Successful subscription payments update access for the confirmed billing period. Ending renewal at the period boundary preserves access through the paid period. Review the effective cancellation date in Creem; an immediate cancellation can end access earlier.
A failed payment does not add another paid period. Check the billing portal to resolve payment problems and verify the current status and renewal date.
Refunds
For Creem purchases, contact WeJot support with the order number. Refunds are initiated by the merchant in Creem. WeJot updates its records after confirmation; a refund request is not a completed refund.
A partial refund does not automatically revoke all membership access. A full refund can revoke the access associated with that payment. A refund applies to its associated payment and does not automatically cancel a different subscription. Refunds and cancellation are separate actions: check subscription renewal status as well.
Processing and arrival times depend on Creem and the payment method. This guide does not promise an automatic refund or a fixed arrival time.
Apple purchases
On iPhone or iPad, open Settings → your Apple account → Subscriptions → WeJot to review or cancel an App Store subscription. Use Apple’s refund process for Apple purchases; the Creem portal cannot manage them.
Checkout is unavailable
Payment availability depends on the payment account and product configuration. If checkout cannot open, contact support. Do not substitute a domestic payment channel or assume that the displayed plan is already purchasable.