Response Review and Order Status
Payment, recruitment, response review, and refund processing are separate steps.
Current sample task status
| Status | What it means |
|---|---|
| Awaiting payment | An order exists but payment has not been confirmed. |
| Awaiting launch | Payment is confirmed, but recruitment has not started. |
| Collecting | Use actual response records to confirm collection activity. |
| Settled | Check the order and response details for the recorded outcome. |
| Refunded | A confirmed refund has been reflected in the relevant records. |
International recruitment uses Prolific. Successful payment triggers submission for recruitment; a task awaiting launch has not yet begun collecting. Check task progress and contact support if it remains awaiting launch. Delivery time depends on participant availability.
Review actual responses
In Analytics → Data, inspect individual answers, review validity where supported, and export the available data. Review deadlines and allowed actions are shown in the task or response details. Only completed participant submissions count as collected responses.
CSV system headers follow the request language; user-written questions and answers keep their original text. Exported system timestamps are labeled UTC.
Refund requests and receipts
Contact support with your order number. Creem refunds are initiated by the merchant, and order records update after confirmation. A request or a task cancellation is not itself a completed refund. Arrival time depends on the payment provider and method; this release does not promise a 48-hour refund.
Use the Creem receipt or Account → Manage Creem billing for available billing documents. Apple purchases must be managed through Apple. See Billing and Subscriptions.
A task is still awaiting launch
This is expected while no external recruitment provider is connected. Do not pay again to trigger invitations. To collect real responses, share the survey link with your own audience.