FAQ
Use this page to troubleshoot common issues by scenario and resolve them quickly.
This page summarizes the most frequently asked questions when using WeJot. If you run into confusion, start here to see whether guidance already exists.
What is the biggest difference between WeJot and traditional survey tools?
WeJot is not built around “configuration panels”. It is a research assistant centered on an AI Agent.
You can describe your research intent in natural language, and the system helps you complete:
- survey design
- sampling and distribution
- analytics and insight reporting
The UI primarily presents results and states, rather than forcing you to configure everything from scratch.
Do I have to create surveys through conversation?
Yes. Every survey starts by establishing research intent and basic structure through conversation.
Based on that, you can enter the editor for refinement, but the editor is not a “start from zero” entry.
Can I modify a survey repeatedly?
Yes.
Before publishing, you can adjust content at any time via conversation or the editor. After publishing and collecting responses, edits create a new version, and historical data is preserved.
Does WeJot support saving and resuming a survey?
Yes. You can implement save and resume with custom logic.
You do not need to write the code yourself. Simply tell WeJot AI Agent:
Please write save-and-resume logic code for this survey,
so respondents who leave before finishing can return and continue where they left off.WeJot AI Agent will generate the appropriate logic code based on the current survey. If you have specific requirements for how progress is saved, when it should be restored, or how long it should remain valid, include them in your request.
See Logic, Branching, and Validation for more details.
How can I collect real responses now?
Share the published survey or interview link with your own participants. You can also recruit through Prolific using a sample task and one-time USD payment.
What are the plan limits and prices?
Use the selected plan and USD checkout for current prices, billing periods, and entitlements. See Billing and Subscriptions. This guide does not define fixed allowances.
Why is a paid sample task still awaiting launch?
Successful payment triggers Prolific launch. A launch error or unavailable audience can delay collection. Do not pay again to trigger recruitment; contact support with the order number.
How do I request a refund?
For Creem purchases, contact support with the order number. The merchant initiates refunds through Creem and WeJot updates records after confirmation. For Apple purchases, use Apple’s refund process. No automatic refund or fixed 48-hour arrival time is promised.
When can I start analyzing data?
Once responses pass review and enter an analyzable state, you can view and analyze data on the analytics page.
You do not need to wait for the full target to be completed.
Will conversational analytics modify raw data?
No.
All analysis is computed from raw data and does not alter the data itself. You can always inspect raw responses in the Data view.
Can I trust conclusions generated by AI?
AI does not provide a “final answer”. It provides analysis results and decision hints based on current data.
All conclusions are traceable to data evidence. You can validate, adjust analysis direction, or supplement sample as needed.
What formats can I export?
WeJot currently supports exporting:
- CSV (raw / coded)
- SPSS (SAV)
- attachment files for upload questions
Choose the format that fits your downstream usage. CSV system headers follow the request language, while user-written questions and answers keep their original text. System timestamps are labeled UTC.
Can I generate formal research reports?
Yes.
After analysis, you can organize insights into reports and export as:
- Word
- PPT
Report content can be adjusted before export.
Do I need a statistics or research background to use WeJot?
No.
WeJot is designed to make the workflow clearer rather than require users to master more tools.
If you have a research background, you can go deeper. If not, you can still complete a full study workflow successfully.
What if I encounter a question not covered in documentation?
You can describe your issue directly to the in-product WeJot AI Agent. It will provide guidance based on your current study context.
Where is international data stored?
The international edition uses Hong Kong storage. See the in-app Privacy Policy for details about data handling and service providers.
Which date boundaries do weekly reports use?
Weekly reports use UTC: a week begins at Monday 00:00 UTC and ends immediately before the following Monday 00:00 UTC. This keeps reporting periods consistent across device time zones.